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1. Home Office Uk Border Agency Asylum Seekers News

Customer service at the UK Border Agency is 'shockingly poor,' the chief inspector of immigration has told MPs.

John Vine also gave the Home Affairs Committee a damning assessment of the agency's decision making, management, use of jargon and culture.

But he stopped short of calling it 'not fit for purpose' - the phrase used by then Home Secretary John Reid in 2006.

Mr Vine's comments follow a report that found significant failings in the handling of unresolved asylum cases.

John Reid's description of the immigration directorate, the forerunner of the UK Border Agency (UKBA), as 'not fit for purpose' after the mistaken release of thousands of foreign prisoners, led to a major shake-up of the system and the eventual splitting up of the Home Office into two different departments.

'Confusing'

Asked if Mr Reid's description still rang true six years later, Mr Vine said: 'In some parts of the agency I see improvement. In this particular part of the agency, that I inspected, I was disappointed not to find the progress I expected to see.'

He added: 'The agency needs to set a new date for the conclusion of asylum legacy cases and stick to it. And in the meantime be as transparent as possible in informing you and members of the public about the actuality of the data.'

He said 'more can be done' to ensure legacy cases were treated as a priority by local immigration teams.

And it was 'difficult to ascertain the rationale behind some of the decisions that were made' in the 6,000 cases where individuals had been granted leave to remain.

For example, there was no way of knowing, from the files, how many had criminal convictions, he told the committee.

Mr Vine painted a picture of an organisation in which one part, such as the enforcement arm, did not know what other parts, such as local immigration teams, were doing, and where files regularly went missing or got lost in the system.

This had led to mix-ups such as 2,000 asylum seekers being categorised as missing even though the individuals concerned had been reporting regularly to the authorities, the committee was told.

Home Office Uk Border Agency Asylum Seekers News

Mr Vine also criticised the agency's 'confusing' use of jargon, acronyms and 'imprecise' language, which he said made a complicated system 'less easy to understand less transparent'.

'Poor service'

In his latest report,, on the UKBA's handling of legacy asylum and migration cases, Mr Vine found a third of letters from lawyers and MPs were repeat requests for information about ongoing asylum cases.

'By any benchmark of a public sector organisation, that's a poor level of service,' he said before adding that complaints handling in other parts of the UKBA he had inspected had been 'equally poor'.

He said 7% of UKBA files had gone missing and others had been duplicated and were 'floating' around the system - but the biggest problem was the organisation's working culture.

'Workers in the agency don't see the people behind the files,' he told the MPs.

Last month, Mr Vine accused the UKBA of supplying inaccurate information to MPs about the backlog of asylum cases and said Parliament had received incorrect assurances about progress.

Jonathan Sedgwick, the UKBA's director of international operations, apologised to the Home Affairs Committee for what he said was an 'inadvertent' mistake.

He said the agency had always tried to give MPs accurate information on unresolved cases but there was a 'necessary imprecision' about the figures because of the number of years over which they had accumulated.

• State Department - Country Documents
• US Citizenship and Immigration Services (USCIS) - Eritrea: Information on whether Eritrean nationality has changed in light of deportations from Ethiopia. - July 1999 (PDF)

• UK Border Agency Country of Origin Information (COI) Report
  • Citizenship and Nationality - Sept 2013 (PDF), Aug 2012 (PDF)
  • Identity Cards and Official Documents - Sept 2013 (PDF), Aug 2012 (PDF)
• UK Home Office Country Information and Guidance
  • Eritrea: Illegal Exit - Passports/Exit Visas - July 2018 (PDF), March 2015 (PDF)
• Canada Responses to Information Requests (RIRs)
  • ERI105741.E - Information on exit procedures, including type of exit document issued and validity period of the document; whether exit stamps that were issued in 2012 or prior, were valid for 2016 - Mar. 2017 (PDF)
  • ERI105812.E - Requirements and procedures to obtain a birth certificate, both within and outside the country; information on regional differences - June 2017 (PDF)
  • ERI105158.E - Appearance of national identity cards, including description of security features and size; whether the acronym 'PGE' is printed on the border of the laminate - May 2015 (PDF)
  • ERI105012.E - Birth certificates issued by the Public Registration Office of Zoba Maekel [Maakel] (Central Zone); including whether the certificate has a standard format and appearance - December 2014 (PDF)
  • ERI104942.E - Eritrea: Military identification cards and permits, including appearance - Sept. 2014 (PDF)
  • ERI104940.E - Eritrea: Truck driver's licenses, including issuance procedures and appearance - Sept. 2014 (PDF)
  • ERI104939.E - Eritrea: Prevalence of fraudulent identity documents, including national identity cards - Sept. 2014 (PDF)
  • ERI104539.E - Identification documents, including national identity cards and birth certificates; requirements and procedures for obtaining and renewing identity documents, both within the country and abroad (2009-August 2013) - September 2013
  • ERI103223.E - Procedures for obtaining Eritrean nationality for persons born outside Eritrea; whether new nationality legislation is being drafted or enacted - Sept 2009 (PDF)
  • ERI102851.E - Procedure for applying for a national identity card, including which office issues such documents and whether an office is located on Fiat street in Asmara; whether the applicant must bring three witnesses with him or her; whether the background of the card has a pattern consisting of the word 'Eritrea' repeated 8 times per line; whether 'PGE' is printed on the border of the laminate and, if so, its significance; whether the card identifies the bearer's occupation; whether the place of residence appearing on the card is the current place of residence of the bearer or the ancestral place of residence - July 2008 (PDF)
  • ERI102852.E - Prevalence of fraudulent national identity cards - July 2008 (PDF)
  • ERI102025.E - Information on official identity documents and the names of agencies that issue them (2005 - 2006) - February 2007 (PDF)
  • ERI43036.E - whether an Ethiopian born in Addis Ababa in 1978 whose mother was also born in Addis Ababa in 1954, whose maternal grandfather was born in Eritrea and who has currently some distant relatives in Eritrea can apply for Eritrean nationality; what the procedures are for obtaining Eritrean citizenship for such a person - October 2004 (PDF)
• Norway Country of Origin Information Centre (Landinfo)
  • Eritrea: Exit visas and illegal exit - Apr. 2015 (PDF)

• State Department Country Reports on Human Rights Practices - Children - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)
• Department of Labor - Findings on the Worst Forms of Child Labor - 2017 (PDF), 2016 (PDF), 2015 (PDF) 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF), 2010 (PDF)

• UK Border Agency Country of Origin Information (COI) report - Children - Sept 2013 (PDF), Aug 2012 (PDF)

• Coalition to Stop the use of Child Soldiers - Child Soldiers Global Report - 2008 (PDF)
• Ireland Refugee Documentation Centre
  • Information on Sawa military camp in Eritrea where students are trained and attend classes as part of their 12th year in school. Information on how easy or hard it is for students to enter or exit Sawa military camp - May 2010 (PDF)

• State Department Country Reports on Human Rights Practices - Corruption and Lack of Transparency in Government - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF)

Foreign Government Reports

• UK Border Agency Country of Origin Information (COI) report - Corruption - Sept 2013 (PDF)

• State Department Country Reports on Human Rights Practices - Disabilities - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)

• State Department Country Reports on Human Rights Practices - Elections - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)

• Election Guide - Recent Elections

• State Department Country Reports on Human Rights Practices - National / Racial / Ethnic Minorities - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Ethnic groups - Sept 2013 (PDF), Aug 2012 (PDF)

• World Directory of Minorities - Overview (PDF)

• World Directory of Minorities - Afar Profile (PDF)

• Canada Responses to Information Requests (RIRs)
  • ERI104540.E - Treatment of Jeberti people by government authorities, including Jeberti returnees (2010-August 2013) - September 2013
  • ERI103224.E - Treatment of the Jeberti people by government authorities (2005 - August 2009) - Sept 2009 (PDF)
  • ERI100844.E - Treatment of Jebertis by government authorities - Dec 2005 (PDF)

• World Directory of Minorities - Kunama and Nara profile (PDF)

• State Department Country Reports on Human Rights Practices - Women - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Women - Sept 2013 (PDF), Aug 2012 (PDF)
• Canada Responses to Information Requests (RIRs)
  • ERI102154.E - Information on the protection, services and legal recourse available to women who are victims of domestic violence (2005 - 2006) - February 2007 (PDF)

• State Department Country Reports on Human Rights Practices - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Human Rights - Sept 2013 (PDF), Aug 2012 (PDF)
• Canada Responses to Information Requests (RIRs) -
  • ERI103143.E - Eritrea: Whether the Eritrean government has a surveillance system or agents of surveillance in the United States (US) to monitor Eritrean citizens who live in the United States and who are involved in activities, including demonstrations and meetings, against the Eritrean government - April 2009 (PDF)

• Amnesty International - 2018 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF)
• Freedom House - 2019 (PDF), 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2012 (PDF), 2011 (PDF), 2010 (PDF)
• Freedom House
  • Worst of the Worst 2012: The Worlds Most Repressive Societies (PDF)
• Human Rights Watch - 2019 (PDF), 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF), 2010 (PDF)

• State Department Country Reports on Human Rights Practices - Arbitrary Arrest or Detention - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)

• UK Border Agency Country of Origin Information (COI) Office Report - Judiciary - Sept 2013 (PDF), Aug 2012 (PDF)
• Canada Responses to Information Requests (RIRs)
  • ERI104861.E - Eritrea: Issuance and delivery procedures for police orders or summonses in Asmara for suspected offenders or those violating reporting conditions, including whether the order or summons has to be delivered to the specified individual or can be left with a relative; format of the order or summons - May 2014 (PDF)

• A Proclamation to Abolish Female Circumcision - 2007 (PDF)
• The Constitution of Eritrea - May 1997 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Constitution - Sept 2013 (PDF), Aug 2012 (PDF)
• UK Home Office Country Information and Guidance - Eritrea: National (incl. Military) Service
  • National Service Law - March 2015 (PDF)
  • Law on Desertion and Evasion - March 2015 (PDF)

Non-Government Organization Reports

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• Amnesty International
  • Making Love a Crime: Criminalization of Same-Sex Conduct in Sub-Saharan Afica - April 2013 (PDF)

• University of Texas at Austin - Map Collection

• UK Border Agency Country of Origin Information (COI) Report - Map - Sept 2013 (PDF), Aug 2012 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Medical Issues - Sept 2013 (PDF), Aug 2012 (PDF)

• Ireland Refugee Documentation Centre
  • Information on health care - July 2009 (PDF)

Intergovernmental Organization Reports

• World Health Organization Page

• CIA - Chiefs of State and Cabinet Members of Foreign Governments
• State Department Country Reports on Human Rights Practices - Elections and Political Parties - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)

• UK Border Agency Country of Origin Information (COI) Report
  • Political Affliation - Sept 2013 (PDF), Aug 2012 (PDF)
  • Political organisations and other groups - Sept 2013 (PDF), Aug 2012 (PDF)
• Canada Responses to Information Requests (RIRs)
  • ERI105696.E - The Eritrean People's Democratic Party (EPDP)-Zete, including objectives, leaders and membership procedure; treatment of members and supporters by authorities - Dec. 2016 (PDF)
  • ERI101669.E - Activities of the Eritrean People's Liberation Front (EPLF), specifically whether the EPLF committed human rights violations; whether certain actions of the EPLF were condemned by the international community or human rights organizations (1977 - 1994) - October 2006 (PDF)

• Human Rights Watch Report
  • Ten Long Years: A Briefing on Eritrea's Missing Political Prisoners - September 2011 (PDF)

• State Department Country Reports on Human Rights Practices - Protection of Refugees - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)

Non-Government Organization Reports

• Amnesty International
  • Just Deserters: Why National Service in Eritrea Has Created a Generation of Refugees - December 2015 (PDF)
• Human Rights Watch - 2018 (PDF)

• State Department Country Reports on Human Rights Practices - Freedom of Religion - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)
• State Department International Religious Freedom Report - 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)
• United States Commission on International Religious Freedom - 2019 (PDF), 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF), 2010 (PDF), 2009 (PDF), 2008 (PDF), 2007 (PDF), 2006 (PDF)
• USCIS - Status of Jehovah's Witnesses in Eritrea - December 1997 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Religious Freedom - Sept 2013 (PDF), Aug 2012 (PDF)
• UK Home Office - Eritrea: Religious Groups - Feb. 2018 (PDF), Oct. 2014 (PDF)
• Canada Responses to Information Requests (RIRs)
  • ERI105724.E - Information on the Tehadiso movement, including core teachings and tenets; status of the movement in Eritrea; treatment of members by authorities - Jan. 2017 (PDF)
  • ERI105095.E - The Medhane Alem movement in Eritrea, including religious affiliation and history; treatment of members by authorities - March 2015 (PDF)
  • ERI104987.E - Treatment of Evangelical and Pentecostal Christians by authorities; including members of the Mulu Wongel [Full Gospel] Church; incidents of arrests and detention of Mulu Wongel Church members in Asmara - Oct. 2014 (PDF)
  • ERI104541.E - Treatment of Christians by the authorities, including denominations not recognized by the state (2011-August 2013) - Sep. 2013 (PDF)

• Human Rights Watch - 2018 (PDF)
• Institute on Religion and Public Policy Report (PDF)
• Ireland Refugee Documentation Centre
  • Are Catholics allowed to practice their religion freely in Eritrea? - Aug 2010 (PDF)
  • Treatment of Pentecostals - January 2010 (PDF)
  • General reports on glossolalia from a scientific perspective. - July 2009 (PDF)

• State Department Country Reports on Human Rights Practices - Sexual Orientation - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Lesbian, Gay, Bisexual, and Transgender Persons - Sept 2013 (PDF), Aug 2012 (PDF)
• Canada Responses to Information Requests (RIRs) -
  • ERI102153.E - Legislation and legal protection available to homosexuals; their treatment by society and government authorities - February 2007 (PDF)

Non-Government Organization Reports

• Amnesty International
  • Making Love a Crime: Criminalization of Same-Sex Conduct in Sub-Saharan Afica - April 2013 (PDF)

• Canada Responses to Information Requests (RIRs)
  • ZZZ105031.E - Eritrea and Sudan: Situation of the border region between the two countries, including military and police patrols, as well as legal crossing points; information on physical obstacles to prevent crossing, such as fences and mines; number of people legally and irregularly crossing the border – Dec. 2014 (PDF)
  • ZZZ104862.E - Eritrea and Sudan: Situation of the border region between the two countries, including military and police patrols, as well as legal crossing points; information on physical obstacles to prevent crossing, such as fences and mines; number of people legally and irregularly crossing the border - May 2014 (PDF)

Specific Country Issues - Female Genital Mutilation

• State Department Country Reports on Human Rights Practices - Female Genital Mutilation - 2017 (PDF)
• Department of State - Female Genital Mutilation in Eritrea (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Female Genital Mutilation (FGM) - Sept 2013 (PDF)
• UK Country of Origin Information Report - Female Genital Mutilation (FGM) - Eriteria - June 2008 (PDF)

• US Citizenship and Immigration Services (USCIS) - Information on expulsion from Eritrea of individuals of mixed Ethiopian-Eritrean origin - October 2000 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Ethiopians in Eritrea - Sept 2013 (PDF), Aug 2012 (PDF)
• Canada Responses to Information Requests (RIRs) -
  • ZZZ102027.E - Possibility of repatriation of Ethiopian and Eritrean civilians to their homelands (2006) - February 2007 (PDF)
  • ERI100843.E - Whether deportations of Ethiopians still occur - Dec 2005 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Failed Asylum Seekers and Refugees - Sept 2013 (PDF), Aug 2012 (PDF)
• UK Home Office Country Information and Guidance - Eritrea: Illegal Exit - Penalties for Leaving Illegally and Treatment on Return - March 2015 (PDF)
• Canada Responses to Information Requests (RIRs)
  • ERI105801.E - Situation of people returning to the country after they either spent time, claimed refugee status, or were seeking asylum abroad - June 2017 (PDF)
  • ERI105226.E - Situation of people returning to the country after they either spent time abroad, claimed refugee status, or were seeking asylum - Nov. 2015 (PDF)
  • ERI104941.E - Eritrea: Situation of people returning to the country after they spent time abroad, claimed refugee status, or sought asylum - Sept. 2014 (PDF)
  • ERI104540.E - Treatment of Jeberti people by government authorities, including Jeberti returnees (2010-August 2013) - September 2013
  • ERI103142.E - Situation of people returning after spending time abroad or seeking asylum or refugee status - April 2009 (PDF)
  • ERI100842.E - Situation of people returning after spending time abroad or seeking asylum or refugee status - Dec 2005 (PDF)
• Norway Country of Origin Information Centre (Landinfo)
  • Eritrea: Reactions towards returned asylum seekers - Apr. 2016 (PDF)

• Ireland Refugee Documentation Centre
  • Treatment of returned failed asylum seekers - Jan 2010 (PDF)

• USCIS - Information on Eritreans who have completed National Service being recalled for military duty during the current border dispute with Ethiopia - Nov 1998 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - National Service (including Military Service) - Sept 2013 (PDF), Aug 2012 (PDF)
• UK Home Office Country Information and Guidance - Eritrea: National (incl. Military) Service - National Service Law - July 2018 (PDF), March 2015 (PDF)
• Canada Responses to Information Requests (RIRs)
  • ERI105740.E - Information on exemption from National Service, including for Eritrean citizens living outside the country - Feb. 2017 (PDF)
  • ERI105580.E - Information on military structure, including ranks; reason and process for advancement among ranks and transferring between areas, particularly to the Sudan border area; information on the logistics unit and the unit responsible for patrolling the Sudan border area, including duties, ranking officers, unit names and training provided - July 2016 (PDF)
  • ERI104179.E - Eritrea: Military service, including age of recruitment, length of service, grounds for exemption, penalties for desertion from and evasion of military service, and availability of alternative service - September 2012 (PDF)
  • ERI102684.E - The Eritrean Army structure, including its units, ranks, functions; whether all divisions of the army are involved in military operations; military activity in Asab, Gash and Tsorona - February 2008 (PDF)
  • ERI102728.E - Whether persons serving in the military are issued military identification documents; if not, procedure to confirm that persons are serving in the military when they are off their military base - January 2008 (PDF)
  • ERI102729.E - Whether women serving in the military are discharged when they marry; if so, evidence required to prove marriage - January 2008 (PDF)
  • ERI102026.E - Military service, including age of recruitment, length of service, grounds for exemption, penalties for desertion from and evasion of military service and availability of alternative service - Feb 2007 (PDF)
  • ERT43430.E - Information on the activities of UNIT 2001 of the Eritrean army, commanded by officer Ghebregzabhier Wuchu, during the border war between Eritrea and Ethiopia (1998-2000) - March 2005 (PDF)
• Norway Country of Origin Information Centre (Landinfo)
  • Eritrea: National Service - May 2016 (PDF)

• Human Rights Watch Report - 2018 (PDF)
• Human Rights Watch
  • Service for Life: State Repression and Indefinite Conscription in Eritrea - 2009 (PDF)
• Ireland Refugee Documentation Centre
  • Treatment of military deserters and their families - Jan 2010 (PDF)
  • Is there any evidence that since 1998 all males in Eritrea (apart from the elderly and sick) have been permanently contracted by the army and that they have continuously worked for the ministry of defence since 1998 to this day with only a small holiday of about 10 days every year? Are those drafted to the Eritrean Army paid a salary? If so, how much do they receive per month approximately? - March 2009 (PDF)

• State Department Country Reports on Human Rights Practices - Freedom of Speech and Press - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Freedom of Speech and Media - Sept 2013 (PDF), Aug 2012 (PDF)

• Freedom House
  • Freedom of the Press - 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)
• Human Rights Watch - 2018 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Recent Events - Sept 2013 (PDF), Aug 2012 (PDF)

• State Department Country Reports on Human Rights Practices - Trafficking in Persons - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF)
• Trafficking in Persons Report - 2018 (PDF), 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF), 2012 (PDF), 2011 (PDF), 2010 (PDF)

• UK Border Agency Country of Origin Information (COI) Report - Tracking - Sept 2013 (PDF), Aug 2012 (PDF)

• Human Rights Watch Reports
  • 'I Wanted to Lie Down and Die' Trafficking and Torture of Eritreans in Sudan and Egypts - Feb. 2014 (PDF)

• State Department Country Reports on Terrorism - 2017 (PDF), 2016 (PDF), 2015 (PDF), 2014 (PDF), 2013 (PDF)

• State Department Country Reports - 2018 (PDF), 2017 (PDF), 2016 (PDF)